Return & Refund Policy

Return Eligibility

Return Period

• Only electronics and home appliances are eligible for returns (subject to product conditions).
• Customers must notify Laksela.lk within 3 days of receiving the item to request a return.

Condition of Returned Items

• Items must be returned in their original packaging, with all tags intact, and in the same condition as delivered.
• Items that have been used, installed, or altered will not be accepted for return.
• Any product that has been used will be handled only under the applicable service warranty (if a warranty applies).

Responsibility during Return

• Items being returned are the sole responsibility of the customer until they reach Laksela Warehouse.
• Customers must ensure items are properly packed to prevent damage during transit. Damaged items during return will not be accepted.
• Customers should retain proof of postage or courier receipt for parcels containing returned items.

Replacement Policy

• If a replacement for the exact model or size is unavailable, a full refund will be issued.
• Delivery charges for returning items will not be refunded.

Refund Processing Time

• Refunds will be processed within 14–21 working days after approval.
• Refunds to credit cards or bank accounts may take additional time depending on bank procedures.

Special Cases – Air Conditioners

• If an air conditioner purchased is under-capacity, customers may receive a credit note or upgrade to a higher capacity unit by paying the price difference. Customers are not eligible for a refund.
• Customers are advised to calculate the exact room capacity when placing orders for air conditioners, as exchanges of ACs are not allowed once delivery is completed.
• Please find the BTU calculator on our website or contact 076-6837880 for assistance in selecting the correct AC capacity.

Manufacturing Defects

• Any manufacturing defects requiring repair or return must be reported within 7 days.
• Manufacturing defects should be discussed directly with the relevant vendor or supplier using the information provided on the warranty card supplied with the product or service.
• If the product or service does not include a warranty card or supplier contact details, customers should contact Laksela.lk to obtain the necessary information.

Change of Mind

• Refunds will not be provided for change-of-mind purchases.
• All sales are final except under the circumstances outlined in this policy.

Damage Reporting Policy

Physical Damage

Any physical damage must be reported within 2 hours of delivery. Customers must inspect items immediately upon receipt.

If damage is identified:

• Do not accept the item, and
• Contact Laksela.lk Customer Service immediately for further assistance.

Final Prices

All prices listed on Laksela.lk are final online sale prices.